INCREASE EFFICIENCY BY STREAMLINING THE CLAIMS MANAGEMENT PROCESS
“The future of claims management is automation and Codeplex is leading the way.” Ian Nel
The competitive edge for insurance businesses lies in the way claims are managed. It requires seamless coordination between insurers, brokers, suppliers and clients.
Codeplex Claims works with your existing claims system and allows you to easily manage suppliers from a centralised platform, eliminating fragmented processes and improving the quality of interactions between all stakeholders in servicing the claim.
We do this by keeping all parties informed about the claim’s progress at every stage and tracking & recording all communications with suppliers via the claims portal, reducing follow-ups and ensuring SLAs are enforced. As a result, turnaround times improve, costs are reduced by controlling spend direction, contracted rates are adhered to and compliance is simplified.
“The future of claims management is automation and Codeplex is leading the way.”
– Ian Nel
Features and Benefits
Direct Spend for Faster Claims Resolution and Cost Efficiency
- Allocate the right service provider based on capability and location
- Leverage spend direction algorithms to automatically allocate top-ranked suppliers based on strategic factors including: distance from client, service quality, commercial agreements and turnaround times
Monitor and Manage Supplier Performance based on Contracted SLAs while Creating Supplier Accountability
- Track supplier turnaround times and SLA adherence across the entire claims lifecycle, in real time
- Enable suppliers to update repair statuses, submit invoices and respond to claims directly within the system
Keep All Stakeholders Informed for Complete Transparency and to Enhance Trust
- Automate correspondences with stakeholders with instant notifications at all stages of the claims process
- Reduce call centre queries by updating the insured of the claim’s progress via WhatsApp, SMS or integration with existing insurer client portals
Enforce Contracted Rates for Improved Profitability
- Suppliers submit quotes and invoices via online portals or integrations, ensuring contracted rates are used and early settlement discounts are applied
- System rules auto-approve quotes under mandate; validate invoiced amounts against quoted amounts and send matched invoices to the PAS for payment in an approved state
Seamless Integration with Policy Admin Systems and National Services Providers for Operational Efficiency
- Integrations with all major Policy Admin Systems and service providers keep systems in sync, eliminate double capture, streamline workflows and expand organisational capabilities
- REST APIs simplify the addition of new suppliers to the ecosystem, including a variety of motor and non-motor service providers
Monitor Quality and Maintain Audit Trails for Enhanced Client Experience and Simplified Compliance
- Use the complaints module to monitor the quality of work delivered by suppliers by tracking complaints and client satisfaction scores
- Manage work-in-progress and post-repair audits and maintain a full trail of interactions between all stakeholders to meet compliance obligations, create accountability and ensure seamless resolution of queries
