The collaborative partnership between Hollard Insure and Codeplex, which spans more than a decade, is an unparallelled synergy that maximises value, drives success, and propels both parties to new heights.
It Started with Hollard’s Desire to Build its Capabilities
Casting his mind back to the start of the working relationship with Hollard Insure, Codeplex Co-Founder and Director of Business Development Mike Rasch well remembers Hollard’s desire to digitise its claim systems.
Arie De Ridder, Hollard Insure Executive Head of Claims and Procurement shared that it was critical for the organisation to build the capabilities that could support the supply chain and directional spend strategies.”
Monitoring supplier performance is vital for any insurance company, especially to ensure that their clients consistently receive high-quality services. Through the Codeplex integration, Hollard has successfully positioned its systems to automatically prioritise the suppliers.
“Our partnership with Codeplex enabled us to achieve our ambitions” says De Ridder.
Above and Beyond Compliance
Over the years, Hollard and Codeplex’s teams have been collaborating to create highly customised insurance technology solutions so that all processes, including preferential procurement, are systemised and deeply integrated into Hollard’s line of business systems as well as its broker systems through API and RPA solutions.
The outcome is an entirely automated process of preferential procurement in line with Hollard’s unique transformation goals.
A simple win/win is not enough for Hollard Insure. The insurance company casts a “win-win-win” net so wide that it considers the benefits of its operations to society as well as its clients, brokers, partners, staff and stakeholders. This underpins Hollard’s deep commitment to consistently achieving its own independent B-BBEE targets – goals that far exceed the targets applied to the financial services sector.
The Power of Deeper Insights
Another key advantage of Codeplex’s solutions is its richness of data and deep trend insights. Hollard continuously tweaks its allocation tools based on Codeplex’s procurement reports.
Added to this, Hollard has an array of advanced analytical tools plugged into the Codeplex system that drive best net claims positions and sharper decisions from motor car rental to fraud investigations. It even integrates Codeplex into select external systems. In motor salvage, for example, Codeplex is integrated into Hollard’s salvage houses so that decisions like vehicle repairs vs total loss are entirely automated.
The overall effect is, from end to end, an excellent claims experience.
A Truly World-Class System
De Ridder’s travels have taken him all over the world, including North and South America, Europe, and Asia, where similar insurance technology systems are in play, and every time he experiences something new, De Ridder’s confidence in Codeplex as a world-class system is reinforced.
In fact, he says, “from a global perspective, in many cases Codeplex is superior to what I’ve seen out there. And I’m really proud that technology from South Africa is standing so tall on the global platform.”
De Ridder is also deeply impressed with the team behind the technology.
“Collaboration is a strong theme for Hollard, it’s part of our DNA and this is exemplified by our relationship with Codeplex. Not only are they extremely proficient, quick and cost effective, but we’ve had many opportunities for collaboration over the years and have worked together very closely towards our technology outcomes. It’s been a very strategic and mutually beneficial relationship for both Hollard and Codeplex.”
Codeplex Director and Head of Customer Success, Yudi Naidu agrees,
“In working with Hollard, throughout the various customisations and external integrations, we’ve actually developed entirely new blueprints that have become key selling points for us. They’ve actually helped us upskill.”