Home page - Codeplex

Who We Are

Expert industry leaders

We have been providing innovative procurement & claim processing solutions to the South African & Namibian insurance industries since 2007. We have gained a wealth of insurance & procurement knowledge over the last 15 years & are constantly working on improving our systems to better serve our clients.

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Services

What we are all about

MANAGE SERVICE PROVIDERS

All interactions with vendors (including motor & non-motor) are done via the claims portal & are recorded. Correspondence to stakeholders is automated. For example - a notification gets sent to the broker when the vendor accepts work. Email with web links is used to get motor body repairers to update repair status, submit invoices & respond to complaints without logging into another system. All of this makes managing your service providers easier as it can all be done in the same place.

INTEGRATIONS

We have multiple integrations with prominent service partners, including various assessment service, car hire companies, salvage contractor, and external service providers. These integrations improve efficiency & prevents double capture by service providers.

CLIENT INTERACTIONS

Complaints from clients are tracked - this improves control & SLA compliance. CSI & NPS scores can be obtained directly from the client via automated triggers & web links. Damage photos are automatically requested & assist with ensuring that the correct service provider is appointed. Frequent interaction with the client via SMS & web links on mobile phone improves the client experience without requiring a client mobile app to be downloaded.

Average Claims Count Per Month

Projects

Hours Of Support

Hard Workers

Features

USING OUR SOLUTIONS RESULT IN THESE BENEFITS

REDUCE COSTS

IMPROVE CLIENT INTERACTIONS

ASSIST WITH BEE

TRACK TO COMPLY

CONTROL CONTRACTS

MANAGE VENDORS

HOW CAN YOU USE THE SYSTEMS

Easily manage your panel of approved & non approved service providers.

Assist with your spend direction & performance management

Strong focus on making compliance easy (such as BEE, Insurance, & Tax).

assists with managing staff in your procurement department & makes it easier to manage the entire contracting process

simplifies large amounts of information by keeping the information on your service provider panel maintained & up to date

Improves turn-around-time & quality through ensuring that service level agreements are enforced

Reduces your costs by directing spend & ensuring that contracted rates are adhered to

The system does this by keeping all stakeholders informed

Tracking the interactions for audit purposes

Motor and Non Motor claims processes from start to finish

Various integration already in place

From policy inspection to invoices

Easy to use api to asssit the processing of information at various points

Technical expert to assist with bining you closer to your data

Use the entire solution or pick the modules that you need

F.A.Q

Frequently Asked Questions

As a Broker, Binder Holder, Insurer or Service Provider looking to load your own claims into the system you can request a session from our team members via the contact form below. If you are a vendor looking to introduce yourself to the ecosystem you can sign up through the vendor portal

Vendor Login

Yes, we do provide custom solutions for our applications this is specific to client requirements. Get in contact with us and we would be happy to assist you

We have been fortunate enough to work with multiple integration partners over our years in the industry. If we if we dont have an integration with the systems you currently have we are happy to plan the route for the system to speak well to each other.

Assists you with compliance by ensuring that all documents are up to date. Spend can be directed to service providers which assists with supplier & enterprise development. Also assists with picking up quality & performance issues quickly.

We rules are setup as per your requirements. We do not dictate the use of any spesific companies, the power is in your hands

Apart of the vast collection of default rpeort we have in te system we can write up custom reports as well.